Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. All fabric goods such as Blankets, Diaper Bags, Buntings, Carriage Liners, Pacifiers or Pacifiers Clipscannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@zandcony.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@zandcony.com and send your item to: babyZ 53 Forest Road Suite #102, Monroe NY 10950, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: BabyZ 53 Forest Road Suite #102, Monroe NY 10950, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

4moms

4moms

Doona
Doona

Doona

Bugaboo
Bugaboo

Bugaboo

Silver Cross
Silver Cross

Silver Cross

JOOLZ

JOOLZ

BabyZen
BabyZen

BabyZen

Cybex

Cybex

Mima

Mima

Mountain Buggy

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Valcobaby

Valcobaby

Ely's and Co

Ely's and Co

Mushie

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Adora

Adora

Winx + Blinx

Winx + Blinx

dadadababy

dadadababy

Delta Children
Delta Children

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Dolce Babi
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Dolce Babi

The First Years
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Lamaze

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7 a.m.

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Sassy Toys

Sassy Toys

Melo

Melo