FREE SHIPPING ON ORDERS OVER $100! (Excludes furniture)

Shipping Policy

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

ESTIMATED SHIPPING AND DELIVERY TIMES

We do not ship outside the USA.

Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at sales@zandcony.com

RETURN POLICY

We regret that we cannot accept returns after 14 days for any reason. No returns are accepted for special orders, closeouts, clearance items, and custom furniture; all such sales are final. If you would like to exchange or return an item purchased in the last 14 days that was not a final sale or a custom item, you will need to request a Return Authorization (RA) number.

Email us with the following information:

  1. Your order number
  2. The item(s) to be returned or exchanged
  3. A reason for the return or exchange
  4. Your current contact information including phone number and email address

After receiving your return request, we will review the information and email an RA number and instructions for returning the item. Please do not return items to our address without prior authorization as some returns may have to be shipped back directly to our suppliers.

Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you at your expense. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 14 days for a refund or exchange. Returned items should be free from dirt and debris (including pet dander). In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping and gift wrap fees are non-refundable. We offer free shipping on many of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost on both the original shipment and the return. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. Final sale items are not eligible for return or exchange; no exceptions.

**Note: Some “free shipping” items may be sent via freight carrier by truck. In the case that the ship to address is not accessible by a regular delivery truck, the customer will be responsible for all additional delivery charges such as ferry fees, etc. Please contact sales@zandcony.com to make them aware of any special delivery requirements that must be taken for the item to reach the final destination.

Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other features are provided by the manufacturer; BabyZ & Co. assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.

In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of BabyZ & Co., the customer shall be responsible for all attorneys’ fees and costs borne by BabyZ & Co. The terms of any purchase from or dispute with BabyZ & Co. shall be governed by New York law, and any litigation arising out of such dispute shall be brought in the State of New York, County of Orange, in the district governing the town of Monroe.